At Nexera Jewels, your satisfaction is at the heart of everything we do. Each piece of our 950 Britannia silver jewelry is meticulously crafted, and we are committed to delivering both quality and peace of mind. If your purchase does not meet your expectations, our straightforward returns and refunds policy is designed to make the process easy and stress-free.
You have up to 7 days from the date of delivery to initiate a return—no questions asked. Simply contact our customer care team with your order details within this timeframe, and we’ll assist you through every step. To qualify for a return, items must be unused, unworn, and in their original packaging with all tags intact. Please note that customized or engraved jewelry, as well as pieces bought during special sales or events, is non-returnable unless they arrive damaged or defective.
To start a return, reach out via our website or customer care channels. Our team will guide you through the pickup or shipping process. Once your item is received and inspected, we’ll promptly process your refund to the original payment method within 5-7 working days or dispatch an exchange if you prefer.
If you happen to receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with your order details and photographs. We’ll act quickly to resolve the issue to your satisfaction.