By accessing this website, you agree to be bound by these Terms & Conditions.
Across this website, the words “we,” “us,” and “our” refer to Nexera Jewels. By using this site, you’re accessing everything Nexera Jewels has to offer—information, tools, and services—on the condition that you accept all the terms, policies, and notices described here.
When you visit our website or make a purchase, you’re using our “Service” and agree to follow these Terms and Conditions (“Terms of Service” or “Terms”), as well as any additional terms or policies linked here or available via hyperlink. These Terms apply to everyone using our site—whether you’re browsing, shopping, selling, or sharing content.
Please read these Terms of Service carefully before using our website. By accessing any part of our site, you confirm that you agree to these Terms. If you don’t accept all the terms and conditions, you shouldn’t use our website or access our services. If these Terms are viewed as an offer, your acceptance is limited strictly to these Terms.
Any new features or tools added to our store will also come under these Terms of Service. You can always find the latest version of our Terms on this page. We may update or change any part of these Terms by posting revisions here. It’s your responsibility to check this page from time to time. By continuing to use or access our website after changes are posted, you accept those changes.
ONLINE WEBSITE/STORE TERMS
By accepting these Terms of Service, you confirm that you are of legal age in your state or province, or that you are a legal adult and have authorized any minor dependents to access this site.
Our products and services must not be used for unlawful or unauthorized activities. You are prohibited from violating any applicable laws, including copyright regulations, while using our Service. Additionally, you must not introduce viruses, worms, or any harmful code to the platform.
Any violation of these Terms will lead to the immediate suspension or termination of your access to our Services.
GENERAL CONDITIONS
We reserves the right to deny service to any individual at any time for any reason, without the need to provide justification. Please note that any information you submit (excluding credit card details) may be transmitted without encryption across multiple networks and may be modified to comply with technical standards of different devices or networks. However, your credit card data will always be securely encrypted whenever it is transferred. You are prohibited from reproducing, duplicating, copying, selling, or otherwise exploiting any part of our Service or access to it—including contact information found on our website—unless you have received our explicit written authorization. Section titles within this agreement are provided solely for organizational ease and do not influence the interpretation or scope of these Terms.
PRODUCT AUTHENTICITY & QUALITY
our promise is to deliver jewelry of uncompromising quality and genuine craftsmanship. Each piece is made from 950 Britannia silver, a grade chosen for its exceptional purity and durability, setting it apart from standard sterling silver. Our jewelry proudly features the NJ 950 metal stamp as a mark of authenticity and adherence to the highest standards. Every creation is handmade by skilled Indian artisans, combining traditional techniques with modern design sensibilities. This meticulous approach ensures that our jewelry is not only beautiful but also comfortable and safe for everyday wear. We conduct thorough inspections to guarantee each product is free from defects and safe for your skin. When you purchase from Us, you support a legacy of artistry, ethical sourcing, and responsible production. Our dedication to quality is unwavering, and we take every measure to ensure your jewelry will be cherished for generations.
You may request to cancel your order before it has been processed or shipped. To cancel an order, please contact our customer support team promptly with your order details. If your order has not yet been shipped, we will make every effort to accommodate your cancellation and issue a full refund.
Once an order has been shipped, cancellation may not be possible. In such cases, you may refer to our Return and Refund Policy for available options.
we reserves the right to cancel any order for reasons including, but not limited to, product unavailability, errors in product or pricing information, or suspected fraudulent activity. For example, if a product such as a ₹5000 necklace is mistakenly listed for ₹50 due to a pricing error, the company reserves the right to cancel the order and refund your payment in full.
For more information, please review our Returns & Refunds Policy or contact our support team for assistance.
INDEMNIFICATION
By using these services, you agree to defend, indemnify, and hold harmless the company, its directors, employees, partners, affiliates, and agents from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to a violation of these Terms & Conditions, misuse of the services, or infringement of any rights of another person or organization.
If any legal issue, dispute, or loss arises as a result of your actions, you are responsible for covering those costs and protecting all parties listed above from any resulting harm.
If you have questions about this clause, please contact our support team for clarification.
PRICING ERROR CLAUSE
Nexera Jewels strives to ensure all product prices and information on our website are accurate. However, if a pricing error occurs—such as a product being listed for a much lower or higher price than intended (for example, a ₹5000 necklace displayed for ₹50)—we reserve the right to correct the error and cancel any orders placed at the incorrect price.
If your order is cancelled due to a pricing mistake, we will notify you as soon as possible and issue a full refund of any amount paid. Placing an order at an incorrect price does not entitle you to receive the product at that price.
We apologize for any inconvenience this may cause and appreciate your understanding. For further questions, please contact our customer support team.
TERMINATION
We reserves the right to suspend or terminate your access to our website or services at any time, without prior notice, if you violate these Terms & Conditions or engage in any unlawful, fraudulent, or harmful activity. You may also choose to stop using our services at any time. Upon termination, your right to use our website and services will immediately end, and we may delete any information or content associated with your account, as permitted by law. Any obligations or liabilities that arose before termination will continue to apply even after your account is closed or your access is ended.
For questions regarding account termination, please contact our customer support team.
THIRD PARTY LINKS
Our website may include links to third-party websites or services that are not operated or controlled by Nexera Jewels. These links are provided for your convenience and informational purposes only. We do not endorse, monitor, or have any control over the content, privacy policies, or practices, materials, products, or services of any third-party sites.
We are not responsible for any harm or damage that may happen if you buy or use products, services, or content from other websites linked to ours. Before making any purchase or using any service on a third-party website, please read their policies and make sure you understand them.
If you have any problems, questions, or complaints about third-party products, please contact the third-party directly.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We have the right to decline any order placed on our website. At our discretion, we may limit or cancel the quantity of items purchased per customer, per household, or per order. These limits can apply to orders made using the same account, credit card, or even those with the same billing or shipping address.
If we change or cancel your order, we will try to inform you using the email address, billing address, or phone number you provided when placing the order. We also reserve the right to block or restrict orders that, in our judgment, seem to be made by dealers, resellers, or distributors.
ORDERS & SECURE PAYMENTS
Ordering from Nexera Jewels is designed to be seamless and secure, with your convenience in mind. Our website offers an intuitive interface, guiding you from browsing to checkout with clarity. All prices are listed in Indian Rupees (INR), and while we strive to keep them updated, changes may occur due to market factors or material costs. We accept a wide range of payment methods, including credit cards, debit cards, net banking, and digital wallets, all processed through encrypted and secure channels. Our payment systems are monitored constantly to prevent fraudulent transactions, safeguarding your sensitive information at every stage. You can shop confidently, knowing that your financial data is protected by industry-leading protocols. Should you encounter any issues during payment or have questions about your order, our customer support team is ready to assist you promptly, ensuring a smooth and reliable purchasing experience.
SHIPPING & DELIVERY
We understand that timely delivery is crucial to your satisfaction. Nexera Jewels offers free shipping on all orders exceeding ₹2,500, making it easier for you to enjoy our products without hidden costs. Once your order is confirmed, we process and dispatch it within 24 hours under normal circumstances. We partner with reputable courier services to ensure your jewelry arrives safely and efficiently, no matter your location in India. Delivery times may vary based on your address, but you will receive tracking details to follow your parcel’s progress from our workshop to your home. If any unforeseen delays occur, our customer care team is available to provide updates and resolve concerns, ensuring a worry-free experience. Your trust in our delivery process is important to us, and we strive to exceed your expectations with every order.
RETURNS & REFUNDS
Your satisfaction is our priority, and we want you to shop with confidence. Nexera Jewels offers a straightforward 7-day return policy for all eligible purchases. Products must be unused, in their original packaging, and have the hallmark tag intact to qualify. To initiate a return, simply contact our support team or use our online form, and we will guide you through the process. Once received and evaluated, eligible returns are processed for refunds using the original payment method. Please consult our detailed Returns & Refunds Policy page for further information about timelines, exceptions, and specific requirements. We are committed to making the return process transparent and hassle-free, ensuring you are fully satisfied with your shopping experience from start to finish.
GIFTING & EXCLUSIVE OFFERS
Gift-giving at Nexera Jewels is designed to be thoughtful and memorable. We offer premium gifting options for special occasions, each thoughtfully packaged to reflect the significance of your gesture. By subscribing to our newsletter, you gain early access to new launches and exclusive promotions, including a 10% discount on your first order. Our customer care team can also assist in curating bespoke gift recommendations to make every milestone extraordinary. We are dedicated to making your celebrations meaningful, whether you are honoring a loved one or treating yourself to something special from our collection.
INTELLECTUAL PROPERTY
All content on nexerajewels.com—including images, designs, written materials, and branding—is the exclusive property of Nexera Jewels. Our creative assets represent years of dedication, artistic vision, and investment. Unauthorized use, reproduction, or distribution of any materials from our website is strictly prohibited and may result in legal consequences. We ask that you respect our intellectual property rights so we can continue to deliver original, high-quality jewelry designs. Any third-party trademarks or imagery featured are used solely for identification and remain the property of their respective owners. Please contact us for permissions if you wish to reference or share our content.
If any part of these Terms of Service is found to be illegal, invalid, or impossible to enforce by a court or other authority, that specific part will be removed or changed as needed, but the rest of the Terms will still apply as usual. This means that even if one section does not work or is not allowed by law, all the other rules and agreements in these Terms will continue to be valid and enforceable. Removing or changing one part will not affect the rest of the Terms, which will stay in full effect for you and for us.
USER COMMENTS & SUBMISSIONS
We value your feedback, ideas, and creative input. By submitting comments, testimonials, or suggestions, you grant Nexera Jewels the unrestricted right to use, adapt, and share them for promotional or operational purposes, without compensation. We retain the right to remove or refuse content that is unlawful, offensive, or that violates our terms. Your submissions must not infringe upon the rights of others, contain misleading information, or introduce harmful software. You are solely responsible for the accuracy and appropriateness of your comments. Nexera Jewels disclaims liability for user-generated content but encourages open, respectful communication at all times.
GOVERNING LAW
These Terms of Service, along with any other agreements for our services, will be controlled and interpreted according to the laws of India. This means that any issues or disputes about these Terms or our services will be handled using Indian law.
PERSONAL INFORMATION & PRIVACY
When you share your personal information on our store, we handle it according to our Privacy Policy. You can read our Privacy Policy for more details. Your privacy and data security are critical to us. Nexera Jewels collects, uses, and safeguards your personal information as per our comprehensive Privacy Policy. We employ advanced security measures to prevent unauthorized access, disclosure, or misuse of your data. Any information you provide—whether for account registration, order placement, or inquiries—is handled with strict confidentiality in line with legal requirements and best practices. Please review our Privacy Policy for details about data management, your rights, and our ongoing commitment to protecting your privacy. Our support and privacy teams are always available for any questions or concerns you may have.
SITE ERRORS & UPDATES
Despite our best efforts, there may be occasions when the website contains typographical errors or inaccuracies in product information, pricing, or stock status. We the right to correct such issues at any time, including after an order is placed. We do not undertake any obligation to update or clarify information unless required by law. If you notice an error or need clarification, please contact our support team immediately so we can address your concerns and maintain the integrity of your shopping experience.
PROHIBITED USES
We expect all users to engage with our website lawfully, responsibly, and respectfully. Any use of the site for fraudulent activities, harassment, discrimination, unauthorized access, or spreading false information is strictly forbidden and may result in immediate termination of access and legal action. By following these rules, you help maintain a safe and welcoming community for all customers and visitors. We the right to monitor activity and enforce our standards to protect our brand and users.
DISCLAIMER & LIMITATION OF LIABILITY
All products, services, and content are provided strictly on an “as is” and “as available” basis. While every effort is made to ensure accuracy and a seamless, error-free experience, there is no guarantee that the website or services will always be free from errors, interruptions, omissions, or inaccuracies in product descriptions, pricing, or availability. Services may be suspended or discontinued at any time without notice. Use of the website, products, and services is entirely at your own risk.
Except where expressly stated, neither the company nor its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages. This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, allergic reactions, damages, or losses resulting from improper use or care of products, or any other damages arising from use of the service or any products purchased through the service, even if advised of the possibility of such damages.
It is recommended to follow all care instructions provided with each purchase and to contact customer support with any concerns. Liability is limited to the fullest extent allowed by law. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, liability will be limited to the maximum extent allowed by law. Use of the products and services signifies acceptance of these limitations. Commitment to transparency and customer support remains a priority, and questions or needs will be addressed promptly.
CONTACT INFORMATION
If you have any questions, require clarification, or wish to provide feedback regarding these Terms & Conditions, please contact us through our Contact Us page or email support@nexerajewels.com. Our responsive team is committed to providing timely, helpful answers and ensuring your experience with Nexera Jewels is always positive. Your trust, satisfaction, and insights are invaluable to us as we continually strive to enhance our offerings and service.
By continuing to use our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. Thank you for making Nexera Jewels part of your journey toward elegance, celebration, and timeless style.